Last Updated: 18 September 2025
INTRODUCTION
This Privacy Policy outlines how SOS Appliance Repairs (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our services. It also informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our services. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy is aligned with the Protection of Personal Information Act (POPIA) of South Africa.
INTERPRETATION AND DEFINITIONS
Interpretation
Words with initial capital letters have defined meanings under the conditions outlined below. These definitions apply regardless of whether they appear in singular or plural.
[SUB-HEADING]
Definitions
For the purposes of this Privacy Policy:
– Account means a unique account created for you to access our service or parts of it.
– Company refers to SOS Appliance Repairs, located in Rabie Street, Randburg, Johannesburg.
– Cookies are small files placed on your device by a website to track browsing activity.
– Country refers to South Africa.
– Device means any device that can access the service such as a computer, cellphone, or tablet.
– Personal Data means any information that relates to an identified or identifiable individual.
– Service refers to the website.
– Service Provider means any party processing data on behalf of the company.
– Usage Data refers to data collected automatically, such as page visits or device information.
– Website refers to SOS Appliance Repairs, accessible at https://www.sos-appliance-repairs.co.za/
– You refers to the individual or legal entity accessing or using the service.
COLLECTING AND USING YOUR PERSONAL DATA
Types of Data Collected
Personal Data
While using our service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include your email address, full name, phone number, physical address, and related contact details.
Usage Data
Usage Data is collected automatically when using the service. It may include information such as your device’s IP address, browser type, browser version, visited pages, visit timestamps, time spent on pages, and diagnostic identifiers. If accessing via a mobile device, additional info such as device type, OS, and unique identifiers may be collected.
TRACKING TECHNOLOGIES AND COOKIES
We use cookies and similar tracking technologies (beacons, tags, scripts) to monitor and analyze service usage and improve functionality. Cookies may be persistent or session-based.
Persistent cookies remain on your device when offline. Session cookies are deleted when you close your browser. You can refuse cookies via your browser settings, but doing so may limit service functionality.
The cookies we use include:
– Essential Cookies (Session): Required for service functionality and user authentication.
– Acceptance Cookies (Persistent): Indicate if users accepted cookies.
– Functionality Cookies (Persistent): Store user preferences like login or language settings.
For more on cookies and managing them, refer to your browser or device documentation.
USE OF YOUR PERSONAL DATA
We may use your personal data to:
– Provide and maintain our service.
– Manage your account and service access.
– Fulfill contracts, including purchases.
– Communicate updates or promotions via email, phone, or app notifications.
– Process business-related requests or transactions.
– Conduct business transfers like mergers or asset sales.
– Analyze usage trends and service effectiveness.
– Comply with legal obligations.
SHARING YOUR PERSONAL INFORMATION
Your information may be shared with:
– Service providers who assist with service delivery.
– Affiliates and business partners under confidentiality obligations.
– Other users, if you interact publicly.
– Legal authorities if required.
– In mergers or asset transfers.
– With your explicit consent.
RETENTION OF YOUR PERSONAL DATA
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including legal compliance, dispute resolution, and contract enforcement. Usage data is generally retained for a shorter time unless used to improve security or service functionality.
TRANSFER OF YOUR PERSONAL DATA
Your data may be transferred and maintained outside your region where data laws differ. By submitting your data, you consent to such transfer, and we will take necessary measures to ensure your data is securely treated.
DISCLOSURE OF YOUR PERSONAL DATA
Business Transactions
If we are involved in a merger or sale, your data may be transferred with notice provided beforehand.
Law Enforcement
We may disclose your data if required to do so by law or in response to valid legal requests.
Other Legal Requirements
We may disclose your data in good faith to comply with legal obligations, protect rights or property, prevent misuse, ensure safety, or avoid liability.
SECURITY OF YOUR PERSONAL DATA
We use commercially reasonable methods to protect your data. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.
CHILDREN’S PRIVACY
Our service is not intended for users under 13. We do not knowingly collect data from children. If you believe your child has provided us data, contact us for its removal. We may require parental consent where applicable.
LINKS TO OTHER WEBSITES
Our service may link to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their policies.
CHANGES TO THIS PRIVACY POLICY
We may update this policy and will notify users by posting changes on this page. You are advised to review the policy periodically. Changes take effect when posted.
CONTACT US
If you have questions about this policy, contact us:
Email: info@sos-appliance-repairs.co.za
Phone: 071 608 8163